Denver's Tattered Cover Bookstore Is Focused On Succession, Not Just Survival

Sep 9, 2015
Originally published on September 10, 2015 1:14 pm

Over the past four decades, Tattered Cover bookstore in Denver, Colo., has become an institution — known for its vast selection, its knowledgeable sales staff and the comfy chairs that fill the many nooks and crannies among the bookshelves.

"You can sit and read. And the people are friendly ...," says regular customer Robert Norris. "I just like the atmosphere myself."

Meskis (left) is handing the reins to Len Vlahos and Kristen Gilligan (not pictured), who both spent years working for the American Booksellers Association. "It is humbling ...," says Vlahos. "We will walk in our own shoes, but try and continue the legacy."
Tattered Cover

That atmosphere is a personal reflection of Joyce Meskis, the store's longtime owner. Back in the mid-1970s, Meskis designed a bookstore where she would want to shop: "Yes, I was there to buy a book ...," Meskis says. "But I also wanted to be comfortable. I wanted service sometimes. Sometimes I just wanted to be by myself. It's nothing more than treating the customer as you'd want to be treated."

Now, after more than 40 years at the helm, Meskis is preparing to retire, and she's selling the store to a pair of publishing industry veterans.

Tattered Cover customers have been fiercely loyal through past transitions. Years ago, when the store moved across the street, hundreds of customers helped lug boxes of books. Their reward: a T-shirt, a sandwich and a strong sense of community.

Incoming owners Len Vlahos and Kristen Gilligan both spent years working for the American Booksellers Association — a retail trade group — and they dreamed of owning their own store someday. They imagined buying the bookstore equivalent of a minor league baseball team, but say taking over the Tattered Cover is like running the New York Yankees.

"It is humbling. It is overwhelming. It is a big responsibility," says Vlahos. "Joyce is leaving shoes that we have no intent to try and fill because they can't be filled. We will walk in our own shoes, but try and continue the legacy."

The new owners will have some time to get acclimated to their mile-high literary perch. They're serving a kind of extended apprenticeship under Meskis. The sale won't be finalized for two more years.

Meskis says she tried to design a store that she'd like to shop in. "It's nothing more than treating the customer as you'd want to be treated," she says. Above, Tattered Cover in the 1970s.
Tattered Cover

"It came about because we couldn't convince Joyce to stay for 20 years," Vlahos jokes.

This might seem like an inauspicious time to invest in a brick-and-mortar bookstore, given the competition from Amazon and e-books. But the Tattered Cover has weathered earlier challenges from the big chain bookstores. And Gilligan notes membership in the Booksellers Association has actually grown in each of the past six years.

"The death of the indie bookstores is truly greatly exaggerated," she says. "In fact, you're seeing a lot of succession."

Other beloved bookstores around the country have also found new buyers, including Inkwood Books in Tampa, Fla., Quail Ridge Books in Raleigh, N.C.; and Politics & Prose in Washington, D.C.

The death of the indie bookstores is truly greatly exaggerated. In fact, you're seeing a lot of succession. - Kristen Gilligan, new co-owner of Tattered Cover

Meskis says the Tattered Cover has steadily evolved over the years, without changing its fundamental philosophy. When the first computers were introduced on the sales floor decades ago, she insisted on painting them brown, to blend in with the bookshelves. The store has also branched out to multiple locations, including a move to Denver's lower downtown in the 1990s that marked a very early step in that now-bustling neighborhood's revitalization.

"On a Saturday afternoon, you could see tumbleweeds kind of blow down the street," recalls John Hickenlooper, who owned a neighboring brew pub at the time. "It was so, so little traffic."

Hickenlooper, who's now the governor of Colorado, owned a downtown building with Meskis for a time. He was so impressed with her bookstore's customer service, he asked to sit in on the employee orientation.

The original staff of the Tattered Cover bookstore in 1979. Years later, in the 1980s, (before he became an NPR correspondent) a teenage Scott Horsley worked as a Tattered Cover shipping clerk.
Tattered Cover

"Your training just to man a cash register is two weeks," Hickenlooper says. "And part of that, the first day, for every employee, Joyce always does herself."

I got a taste of that training when I held an after-school job as a shipping clerk at the bookstore in the 1980s. Meskis warned me the work would not be glamorous, and there wouldn't be much time for reading. There was a radio in the stock room, though, where I first heard a program called All Things Considered. (We listened carefully any time a book was mentioned, because listeners would unfailingly come looking for it the following day.)

Vlahos and Gilligan are now undergoing a similar orientation. Meskis says she's confident they'll find new ways to connect readers with the books they love.

"There's no question the bookseller plays an important role in putting books and ideas and people together," Meskis says. "And every person who works here, whether it's in the shipping department, whether it's out on the sales floor, whether it's crunching numbers in the back room, they all play an important role in that exchange of ideas."

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STEVE INSKEEP, HOST:

Now, let's talk about one of the institutions that bring a city alive. It's a distinctive local bookstore. Denver is famous for its store, the Tattered Cover, and the longtime owner is preparing to retire. She's selling the store to two new owners. NPR's Scott Horsley worked at the Tattered Cover as a high school student before covering the White House for us, so we sent Scott back.

SCOTT HORSLEY, BYLINE: Some things at the Tattered Cover have not changed, like the comfy chairs that occupy the many nooks and crannies tucked amongst the shelves. Robert Norris is parked in one of those chairs, surrounded by a collection of business books. Norris drops by the Tattered Cover every other day or so for an author signing, a music recital or just to spend some time with a good book.

ROBERT NORRIS: You can sit and read, and the people are friendly - very friendly and helpful. I just like the atmosphere myself.

HORSLEY: That homey atmosphere is a personal reflection of Joyce Meskis. She's owned the Tattered Cover for more than 40 years and says she tried to design a store she'd like to shop in.

JOYCE MESKIS: Yes, I was there to buy a book when I walked into a bookstore, but I also wanted to be comfortable. I wanted service sometimes. Sometimes I just wanted to be by myself. It's nothing more than treating the customer as you would like to be treated.

HORSLEY: And Tattered Cover customers are fiercely loyal in return. Years ago, when the store moved across the street, hundreds of customers helped lug boxes of books - their only reward, a T-shirt, a sandwich and a strong sense of community. When I heard Meskis, who's 73, is getting set to retire, I decided to pay her a visit and meet the incoming owners. Len Vlahos and his wife, Kristin Gilligan, both spent years working for the American Booksellers Association, and naturally, they dreamed of owning their own store one day. Vlahos says they imagined buying the bookstore equivalent of a minor league baseball team, but taking over the Tattered Cover is like running the New York Yankees.

LEN VLAHOS: It is humbling. It is overwhelming. It is a big responsibility. Joyce is leaving shoes that we have no intent to try and fill because they can't be filled. We will walk in our own shoes but try and continue the legacy. And it could not be a better situation.

HORSLEY: Vlahos and Gilligan will have some time to get acclimated to their mile-high literary perch. They're serving a kind of extended apprenticeship under Meskis. The sale won't be finalized for two more years.

VLAHOS: It came about because we couldn't convince Joyce to stay for 20 years (laughter).

HORSLEY: This might seem like an inauspicious time to invest in a brick-and-mortar bookstore, given the competition from Amazon and e-books, but Gilligan notes membership in the Booksellers Association has actually grown in each of the last six years.

KRISTIN GILLIGAN: The death of the indie bookstores is truly greatly exaggerated. And, in fact, you're seeing a lot of succession.

HORSLEY: Other beloved bookstores around the country have also found new buyers, including Inkwood Books in Tampa, Quail Ridge Books in Raleigh and Politics & Prose in Washington, D.C. The Tattered Cover has weathered other changes over the years. I remember when Meskis introduced the first computers onto the sales floor. She insisted on painting them brown to blend in with the bookshelves. The store has also branched out to multiple locations, including a move to Denver's lower downtown in the 1990s that marked a very early step in that now bustling neighborhood's revitalization.

JOHN HICKENLOOPER: On a Saturday afternoon, you could see tumbleweeds kind of blow down the street. It was so, so little traffic.

HORSLEY: John Hickenlooper owned a neighboring brew pub at the time. And for a while, he and Meskis owned a downtown building together. Hickenlooper, who's now the governor of Colorado, was so impressed with customer service at the bookstore he asked to sit in on the employee orientation.

HICKENLOOPER: Your training just to man a cash register is two weeks. And part of that - the first day for every employee - Joyce always does herself.

HORSLEY: I still remember the training I got from Meskis when I worked at the store as a high school kid in the 1980s. She told me the afterschool job would not be glamorous, and there wouldn't be much time for reading. There was a radio in the stock room, though, where I first heard a program called All Things Considered. And I got to share in the special satisfaction that Meskis has enjoyed for decades.

MESKIS: There's no question the bookseller plays an important role in putting books and ideas and people together. And every person who works here, whether it's in the shipping department, whether it's out on the sales floor, whether it's crunching numbers in the back room, they all play an important role in that exchange of ideas.

HORSLEY: The Tattered Cover's new owners are now getting acquainted with every one of those functions. Meskis says she's confident they'll find new ways of connecting readers with the books they love. Scott Horsley, NPR News. Transcript provided by NPR, Copyright NPR.